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FAQ about CNS Hospice and hospice care

What is the goal of hospice care?
To provide palliative (comfort) care to alleviate the problems and symptoms that can occur at the end of life. Palliative care enables the patient, family and caregivers to focus on living each day to the fullest.

How long has CNS Hospice provided services?
CNS Hospice was founded in 1974 (then called Hospice of DuPage) and is one of the oldest hospices in Illinois. The hospice movement began in the US in the early 1970s. Elizabeth Kubler-Ross, a pioneer in the field of death and dying, was a member of our first Board of Directors.

What geographical area does CNS Hospice serve?
CNS Hospice serves DuPage, Kane, Will, McHenry and western Cook counties in northern Illinois.

Where do Hospice caregivers see patients?
Hospice caregivers visit patients in private homes, skilled nursing facilities and retirement communities.

What services does CNS Hospice provide?
CNS Hospice is a full-service hospice. Patients--from adults to infants--receive specialized care from an interdisciplinary team, including a medical director, patient care manager, RN, CNA, social worker, chaplain and a trained volunteer. The team follows an individualized care plan that meets the physical, emotional, psychosocial and spiritual needs of the patient and family.

What if the primary diagnosis is not cancer?
Patients are eligible for hospice when their physician certifies a limited life expectancy and there are no further plans for curative treatment. CNS Hospice provides services to patients with Alzheimer's, Parkinson's, Chronic Obstructive Pulmonary Diseases, congestive heart failure, ALS, MS, AIDS, end-stage Renal Disease and other end-stage illnesses.

If the pain of an illness becomes too great, does Hospice do anything to hasten death?
Absolutely not! Through our expertise in pain and symptom management, as well as emotional, psychological, social, and spiritual support, we are very skilled in helping our patients find the relief they need.

If a patient, family or caregiver is comfortable with death and dying, why would they need hospice care?
No matter how comfortable one is with death and dying, most people find the specialized knowledge, compassionate care and ongoing support of the interdisciplinary team of CNS Hospice to be invaluable.

What if the patient has no one available to provide care at home?
CNS Hospice will work with the patient and family to find caregivers. The Hospice team visits regularly but does not provide 24-hour custodial care.

What can Hospice do for a patient with a life-threatening illness
who's receiving home care, but not ready for Hospice?

CNS Hospice has a Bridge Program for patients receiving nursing care through our home care division--CNS Home Health. Representatives from CNS Home Health and CNS Hospice meet daily to monitor the condition of CNS Home Health patients with life-threatening illnesses. If patients require hospice care, they can easily be ?bridged? to take advantage of the specialized Hospice services.

Can a patient leave Hospice care?
Patients are free to withdraw at any time. Sometimes new treatments become available, and a patient decides to pursue aggressive, rather than palliative care. Also, a patient's condition may become stable making Hospice care no longer appropriate. The patient would then be discharged from CNS Hospice.

How is Hospice paid for?
CNS Hospice services are covered by Medicare, Medicaid and most insurance plans. Hospice care is available to anyone who meets the indications for care. CNS Hospice has a sliding fee scale which is applied to patients with financial needs.

Can the family receive bereavement services if the deceased was not a Hospice patient?
Absolutely! CNS Hospice's bereavement services--including professional and volunteer support through individual and group contacts--are available to anyone who is grieving, including adults and children.

Does Hospice have trained volunteers?
In addition to the services of a professional staff, CNS Hospice also uses volunteers. All Hospice volunteers must undergo a background check, submit a list of references, be interviewed and complete the Hospice training program. They then can provide support to patients/families/caregivers, do clerical work, or help at the CNS Hospice resale shop in Oakbrook Terrace.

CNS Hospice is a not-for-profit agency. What does that mean?
CNS Hospice is committed to giving to the communities it serves. Last year, Hospice provided more than $400,000 worth of free care to patients with financial needs. Hospice never refuses a patient because of inability to pay. (There are not-for-profit, for-profit, and strictly volunteer hospices. Although all hospices work with people facing terminal illness, the philosophy, policies, and services offered can very greatly from one hospice agency to another.)

Do any outside agencies regulate the quality of a Hospice patient's care?
CNS Hospice is licensed by the state and is Medicare/Medicaid certified by the federal government. In addition, our agency has voluntarily sought and received accreditation by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

What if we're not sure Hospice is appropriate?
To discuss individual cases, call the RNs at the Client Resource Center at (630) 665-7006.

We, at CNS Hospice, believe all patients/families/caregivers who are facing a life-threatening illness have the right to be informed about their options for care. Even when a cure is not possible, CNS Hospice is dedicated to providing care and support.


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